Política de Privacidad

1. El alcance

This policy describes the types of personal data the Company collects about individuals, how that data is processed, shared with third parties, and protected.

This Policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly, or through a combination of information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, organization, and storage.

Nuestros servicios están dirigidos al público general y no están diseñados para personas menores de 18 años. No buscamos ni recopilamos conscientemente información de menores, ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de ello, eliminaremos dicha información a la brevedad posible.

2. Qué datos personales tenemos sobre usted

2.1 When you access our services and channels, or visit our website, we collect Personal Data. In certain cases, we may ask you to provide your Personal Data directly.

In some cases, we collect your Personal Data by analyzing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. No es necesario revelar información personal

You are not required to provide us with any personal data. However, in certain circumstances, failing to do so may prevent us from delivering our Services or granting you access to the website.

4. Qué datos personales recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 The company processes your personal data for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 For more information about how we process data to protect legitimate interests, please contact us by email.

5.4 Below is a list of the reasons and legal bases under which we may use the information you provide us:

6. Transferencia de datos personales a terceros

The Company may also share Personal Data with third-party service providers, including hosting and storage providers, IP address information services, and user experience analytics providers.

You may also ask us to share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources needed to improve and enhance the products and services offered to its clients.

Where necessary to protect the rights of third parties or their assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

We may also share your personal data with potential investors, acquirers, or lenders of the Company or any other group entity in connection with a transaction involving the transfer or sale of Company or group assets, or as part of any merger, restructuring, consolidation, or bankruptcy affecting the Company or any other group business.

7. Cookies y servicios de terceros

Third-party services may be used on our website, including advertising providers and analytics companies. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize the products and services shown to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to access the site again without starting fresh.

7.5 Please be aware that disabling cookies may cause some or all features of the Website to function incorrectly or not at all.

Aviso de seguimiento en línea: este servicio no admite señales de no rastreo.

8. Conservación de los datos personales

La Compañía conservará los Datos Personales durante el tiempo necesario para cumplir las finalidades descritas en esta Política, o por períodos más prolongados cuando así lo permitan las leyes, normativas, políticas u órdenes aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we retain to confirm it is no longer needed.

9. Transferencias internacionales

Su información personal puede ser transferida a otros países, lo que incluye la transmisión de sus datos personales a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger sus datos personales y garantizar que los usuarios puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide information on the security measures it applies to protect your Personal Data when transferred to third countries or international organizations. To request this information, email: support@fianzalanza.com

10. Seguridad de los datos personales

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be maintained free from errors, nor can we be held liable for intangible, incidental, or consequential damages arising from its use or disclosure. This includes Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.

En caso de obligaciones legales u otras circunstancias fuera de nuestro control, podemos estar obligados a facilitar sus Datos Personales a terceros, como las autoridades públicas. En tales casos, no controlamos la seguridad que dichos terceros apliquen a sus Datos Personales.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Hipervínculos a sitios web de terceros

El sitio web puede contener enlaces a sitios y aplicaciones de terceros. Estos no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación o el tratamiento de Datos Personales que realicen. Esta Política no aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 Before accessing or using any third-party websites or applications, we recommend reading their privacy policies carefully. We also advise caution when sharing any Personal Data with them.

12. Modificaciones de esta Política

This Policy may be updated at any time. Any changes will be communicated by posting the revised version on our website.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless otherwise specified, any changes to this Policy take effect upon publication of the revised version.

13. Tus derechos

You have the right to request that we verify the accuracy of the Personal Data we collect about you, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of processing applied to your personal information.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the Personal Data you provide to us. To exercise any applicable rights, send an email to the address listed below.

13.3 Right of Access You have the right to access your Personal Data that the Company holds and processes. Upon request, the Company will provide an electronic copy of your Personal Data currently under processing. A reasonable fee may apply for any additional copies. If you request electronic delivery, data will be provided in that format. This right of access must not conflict with the rights and freedoms of others. Where fulfilling a request would adversely affect another person's rights or freedoms, the Company may refuse or limit its response accordingly.

13.4 Derecho de rectificación La Empresa tiene derecho a rectificar los Datos Personales inexactos. Usted tiene derecho a exigir la rectificación de los Datos Personales incompletos que le conciernan, considerando el motivo del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you that is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with an obligation imposed by law that must be carried out under European Union law or the law of Member States; or (b) to establish, exercise, or defend legal rights.

13.6 Restricciones del tratamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su tratamiento. Una vez restringidos, sus Datos Personales solo podrán conservarse con su consentimiento, para crear, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Derecho a la portabilidad de los datos Si el tratamiento se realiza mediante sistemas automatizados y se basa en su consentimiento o en un contrato del que usted forma parte, tiene derecho a revisar los Datos Personales que ha facilitado a la Empresa. También puede solicitar que sus Datos Personales sean transferidos directamente a otro responsable del tratamiento, cuando sea técnicamente posible. El ejercicio de este derecho no afecta a los derechos que le corresponden en virtud del derecho de supresión, ni menoscaba los derechos ni las libertades de terceros.

13.8 Derecho de oposición Tiene derecho a oponerse en cualquier momento al tratamiento de sus Datos Personales basado en intereses legítimos de la Empresa o de un tercero, incluida la elaboración de perfiles sustentada en dichos intereses. Si la Empresa puede acreditar motivos legítimos imperiosos para dicho tratamiento, solo podrá continuar si usted demuestra que sus derechos, libertades o intereses prevalecen sobre esos motivos, o que el tratamiento es necesario para el ejercicio, la formulación o la defensa de derechos legales. En materia de mercadotecnia directa, tiene derecho a oponerse en cualquier momento al tratamiento de sus Datos Personales con dicha finalidad.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of your consent prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. A complaint may be submitted to a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding the Personal Data that concerns you, as set out in this section 13.

We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. If necessary, this period may be extended by up to two months depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided no conflict with Article 13 of the applicable law, information requested in the exercise of your rights under Article 13 will be provided free of charge. If a request is unjustified or excessive — particularly where requests are repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

If there is any doubt about the identity of the person who submitted a request, we may ask the requestor to provide reasonable means of identification.